Web Support Heroes Wanted!

Web Support Heroes Wanted!

Are you an experienced website developer and people person looking to take your career to the next level? Do you want a position where you’re constantly exposed to world class clients, resources, and knowledge by working with highly successful & talented people? If so, keep reading…

Kody Thompson, a leading Australian tech-entrepreneur, is looking for a talented and passionate Web Support Hero to assist him with the expansion of “WodSites” – The World’s largest provider of WordPress websites to the CrossFit industry and “Lightning Sites” – Australia’s fastest growing WordPress development agency.

Since launching our office in Dumaguete 2 years ago, we have grown our team from 5 to 25 and now service close to 500 clients across 15 countries. With rapid company growth comes new opportunities and exciting challenges. In the next 4 years, we are looking to grow our team upwards to 100 local staff to service over 5,000 clients across the globe and we’re looking for a dedicated, passionate, and eager to learn individual who can help us provide top notch services to our clients. Could this be you?

Your Skills

Experienced Web Developer

You have a qualification in a computer technology field with an advanced knowledge of HTML, CSS, JavaScript, jQuery. Prior experience with WordPress content management system, Hosting, DNS and Domains is desired but not required.

Committed To Learning

The web industry changes fast and you’re passionate about staying up-to-date with industry trends, pushing the boundaries of best practice and always developing your own skills.

Excellent English Communication

You can write and speak English fluently and you’re comfortable responding directly to client requests to provide updates, estimated delivery times and various web advice.

A Friendly and Kind Nature

You’re naturally friendly, kind and outgoing with great communication skills. You empathise with clients who need assistance or are encountering problems and take the time to listen and understand how you can help them.

Detail Oriented

You’re naturally into ensuring that each detail is looked into carefully. You’ve apparently got those “bionic eyes” that are extremely helpful in identifying details that need attention to resolve problems in the clients’ platforms.

Process focused

You love working following a certain process and ensures that each step of the process is efficient. You also find joy in tweaking the process for a more effective way of handling client requests and/or for a better outcome.

Great Problem Solving Skills

You enjoy solving problems and have a high level of patience and accuracy. Your problem solving skills mean that you are able to figure out the problem and take the initiative in resolving it as quickly as possible. Digging deeper to determine the root cause to arrest a pressing concern interests you.

You’re A Team Player

You love working with others and you’re always happy to share your skills (and karaoke voice) to help your team members succeed.

The day-to-day tasks you will need to complete are diverse, so you will need to multitask, be versatile and quick on your feet. The upside is that you will constantly be stimulated and challenged, as you dramatically develop your online skills and strategies and, in turn, your value in the marketplace.

Some of the responsibilities and daily tasks of a successful applicant will include:

Revising Client Websites – After websites have been built by our development team you will be responsible for assisting project managers to action client revisions on their website.with revisions to website builds to help.
Complete Client Requests and Respond To Tickets – Our clients send in regular change requests for their website. You will be responsible for making these changes and responding to client questions in a timely and friendly manner.
Create and Update Training Articles – Rather than answering the same questions over and over you will be responsible for creating and updating training articles to help answer client requests and questions.
Assist Customer Care Champions – You will be responsible for supporting our project managers and support agents who with major website changes or complex website issues that they are not able to solve on their own. You’ll also love sharing your knowledge with the team and helping the team improve.

The successful applicant will enjoy these amazing benefits:

Online access to Australia’s #1 Business Education Program “Business Blueprint” (Valued at $8,995) to access world class online training for your career development.

A recently renovated air conditioned office in the heart of Dumaguete

Flexible work hours to allow for quality work and home life balance

The opportunity to be a part of an established Australian company with opportunities for travel abroad

A fast growing company with a presence in 15 countries worldwide

A supportive and friendly working environment

A non hierarchy management style with friendly bosses and a great team

A competitive salary with promotion and growth opportunities

Free company social events like karaoke, beach days and snorkeling

Paid vacations, national holidays and sick leave

Paid paternity/maternity leave and flexible working hours

Health insurance

Location And Hours:

Dumaguete. Full time 40 to 44 hours a week.

Salary Package:

12,000 – 30,000. Salaries will be set on the quality and skills of each applicant and an offer will be presented to you during the interview process.

To Apply:

To take the next step, send us a non-generic cover letter, your resume and, if you wish, any other documents which display your various experience and talents. We like out of the box thinking so feel free to impress us.

Email them through to our management team via, Beth Briones, at [email protected]

Start Date:

January, 2019

Kody Thompson

Kody Thompson is the Founder & CEO of Sites At Scale and is based on the Gold Coast, Australia. Kody has grown helped thousands of small businesses to market their businesses online and is a sought after partner and speaker for Australia's leading business coaching and consulting groups. With clients in over 20 countries, an international team of over 40 staff, Kody has progressed from start up to success in a short space of time. Kody has is passionate about Philanthropy and believes that every business should exist to be a force for good in the world. Together with his team their mission is to help companies leverage the power of the internet to grow their businesses and make a larger impact in the world.