Are you an experienced website developer and people person looking to take your career to the next level? Do you want a position where you’re constantly exposed to world class clients, resources, and knowledge by working with highly successful & talented people? If so, keep reading…
Kody Thompson, a leading Australian tech-entrepreneur, is looking for a talented and passionate Web Support Hero to assist him with the expansion of “WodSites” – The World’s largest provider of WordPress websites to the CrossFit industry and “Lightning Sites” – Australia’s fastest growing WordPress development agency.
Since launching our office in Dumaguete 2 years ago, we have grown our team from 5 to 25 and now service close to 500 clients across 15 countries. With rapid company growth comes new opportunities and exciting challenges. In the next 4 years, we are looking to grow our team upwards to 100 local staff to service over 5,000 clients across the globe and we’re looking for a dedicated, passionate, and eager to learn individual who can help us provide top notch services to our clients. Could this be you?
The day-to-day tasks you will need to complete are diverse, so you will need to multitask, be versatile and quick on your feet. The upside is that you will constantly be stimulated and challenged, as you dramatically develop your online skills and strategies and, in turn, your value in the marketplace.
Some of the responsibilities and daily tasks of a successful applicant will include:
- Revising Client Websites – After websites have been built by our development team you will be responsible for assisting project managers to action client revisions on their website.with revisions to website builds to help.
- Complete Client Requests and Respond To Tickets – Our clients send in regular change requests for their website. You will be responsible for making these changes and responding to client questions in a timely and friendly manner.
- Create and Update Training Articles – Rather than answering the same questions over and over you will be responsible for creating and updating training articles to help answer client requests and questions.
- Assist Customer Care Champions – You will be responsible for supporting our project managers and support agents who with major website changes or complex website issues that they are not able to solve on their own. You’ll also love sharing your knowledge with the team and helping the team improve.
The successful applicant will enjoy these amazing benefits:
Location And Hours:
Dumaguete. Full time 40 to 44 hours a week.
12,000 – 30,000. Salaries will be set on the quality and skills of each applicant and an offer will be presented to you during the interview process.
To take the next step, send us a non-generic cover letter, your resume and, if you wish, any other documents which display your various experience and talents. We like out of the box thinking so feel free to impress us.
Email them through to our management team via, Beth Briones, at [email protected]